Privacy Policy

1. Introduction

Neostone ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our platform. This policy sets out, in general terms, the types of information we may collect, how that information may be used, and the choices available to you. By using our website or services, you acknowledge the practices described in this document.

2. Information We May Collect

Depending on how you interact with Neostone, we may collect the following categories of information:

• Account information: such as name, business name, email address, and other details provided when registering for or accessing the platform.
• Usage data: including pages visited, features used, and general interaction patterns with our website and platform.
• Technical data: such as IP address, browser type, device information, and similar identifiers collected automatically.
• Communications: records of correspondence when you contact us with enquiries or support requests.

3. How We Use Information

Information we collect may be used for purposes including:

• Providing, operating, and maintaining our website and platform.
• Responding to enquiries and providing customer support.
• Improving our services, content, and user experience.
• Communicating updates, security notices, or administrative information.
• Meeting legal, regulatory, or contractual obligations where applicable.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we aim to rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support core functionality, remember preferences, and understand general usage patterns. You can typically control or disable cookies through your browser settings; however, doing so may affect certain features of the website or platform.

6. Sharing of Information

We do not sell personal information. We may share information in limited circumstances, such as:

• With service providers who support our technical infrastructure, subject to appropriate confidentiality obligations.
• Where required by law, regulation, or valid legal process.
• In connection with a corporate transaction, such as a merger, acquisition, or asset sale, subject to standard confidentiality protections.

7. Data Retention

We retain information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including to satisfy any legal, accounting, or reporting obligations. Retention periods may vary depending on the type of information and the context in which it was collected.

8. Data Security

We aim to apply reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Information may be processed or stored in locations outside your home jurisdiction. Where this occurs, we aim to ensure that appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights

Depending on applicable law, you may have rights in relation to your personal information, which can include the ability to:

• Request access to the information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information, subject to certain exceptions.
• Object to or restrict certain types of processing.
• Request portability of information you have provided to us.

To exercise any of these rights, please contact us using the details provided on our website. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from children, and we ask that individuals under the relevant age of consent do not provide information through our website.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please get in touch using the contact details provided on our website.